Last updated: 30 August 2026

1. About This Privacy Policy

Excellent Sense Pty Ltd respects the privacy of individuals who interact with our businesses, Websites and Services.

This Privacy Policy explains how we collect, use, disclose, store and otherwise handle personal information.

The legal entity responsible for this Privacy Policy is:

Excellent Sense Pty Ltd
ABN 36 168 974 945
Australia

Excellent Sense Pty Ltd operates registered business names including STEXEN Solutions, STEXEN Consulting, STEXEN Studio, STEXEN Academy and The Inside Out Skills.

For convenience, references to “STEXEN” in this Privacy Policy collectively describe relevant STEXEN-related brands and activities operated by Excellent Sense Pty Ltd.

“STEXEN” does not refer to a separate legal entity.

In this Privacy Policy, “we”, “us” and “our” mean Excellent Sense Pty Ltd.

2. Scope

This Privacy Policy applies to personal information collected through our:

• Websites;
• landing pages;
• assessments;
• forms;
• booking systems;
• email communications;
• marketing activities;
• events;
• consulting and advisory engagements;
• workshops and training;
• digital platforms;
• customer and prospective customer interactions; and
• other business activities.

Different or supplementary privacy notices may apply to particular Services where appropriate.

3. Applicable Privacy Law

We handle personal information in accordance with applicable Australian privacy and data protection laws.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us or a particular activity, we seek to comply with those obligations.

We also seek to apply reasonable privacy and information-handling practices across our activities regardless of whether a particular statutory obligation applies.

Where individuals are located in another jurisdiction, additional privacy rights may apply under the laws of that jurisdiction.

The OAIC emphasises that an applicable privacy policy should clearly explain how personal information is managed and remain current as practices change.

4. Personal Information We May Collect

Depending on how you interact with us, we may collect:

Identity and contact information

Such as:

• name;
• organisation;
• job title;
• email address;
• telephone number;
• business address; and
• professional profile information.

Enquiry and relationship information

Such as:

• enquiries;
• communications;
• meeting notes;
• requests;
• areas of interest;
• service requirements;
• relationship history; and
• correspondence.

Assessment and diagnostic information

If you complete one of our assessments or questionnaires, we may collect:

• assessment responses;
• organisational information;
• maturity information;
• readiness information;
• strategic priorities;
• operational information;
• technology information;
• leadership information; and
• related responses voluntarily supplied by you.

Transaction information

Where relevant:

• products or Services purchased;
• transaction records;
• invoices;
• payment status; and
• related financial information.

Payment card information may be processed directly by third-party payment providers rather than stored by us.

Website and technical information

This may include:

• IP address;
• device information;
• browser type;
• operating system;
• referral source;
• pages viewed;
• dates and times of visits;
• navigation behaviour;
• interaction events;
• approximate geographic information; and
• cookie or similar technology identifiers.

Marketing information

This may include:

• communication preferences;
• campaign interactions;
• advertisement interactions;
• email engagement;
• event registrations; and
• information about how you discovered us.

Information supplied during professional engagements

During consulting, advisory, training or other engagements, clients may provide business or personal information necessary for us to perform the agreed Services.

5. How We Collect Personal Information

We may collect information:

Directly from you

For example when you:

• contact us;
• complete a form;
• complete an assessment;
• book a meeting;
• purchase a Service;
• subscribe to communications;
• attend a workshop;
• participate in a project;
• communicate with us; or
• provide information during an engagement.

Contact and enquiry information submitted through our Websites may be collected and processed using AnyChat, which provides contact-form and communication functionality on our behalf.

Automatically

Some information may be collected through:

• cookies;
• analytics;
• pixels;
• log files;
• session technologies; and
• similar technologies.

From third parties

We may receive information from:

• referral partners;
• professional contacts;
• social media platforms;
• advertising platforms;
• event platforms;
• publicly available business sources;
• clients; and
• technology providers,

where permitted by law.

6. Why We Collect and Use Personal Information

We may use personal information to:

• respond to enquiries;
• provide requested information;
• administer assessments;
• prepare reports;
• provide consulting and advisory Services;
• provide workshops, training or mentoring;
• manage appointments;
• manage customer and prospective customer relationships;
• prepare proposals and quotations;
• process transactions;
• deliver purchased Services;
• manage contracts;
• provide customer support;
• improve our Websites and Services;
• analyse Website usage;
• understand audience interests;
• evaluate marketing effectiveness;
• personalise relevant communications;
• conduct research and service improvement;
• maintain security;
• prevent misuse or fraud;
• comply with legal requirements;
• establish or defend legal rights; and
• operate and improve our business.

7. Assessments and AI-Enabled Processing

Some STEXEN assessments, reports, tools or Services may use automated processes, algorithms or artificial intelligence to assist with:

• analysis;
• classification;
• scoring;
• summarisation;
• preparation of reports;
• generation of insights;
• recommendations; or
• service delivery.

We seek to use these technologies responsibly and in accordance with applicable privacy requirements.

Automated or AI-assisted outputs should not necessarily be interpreted as final decisions or guarantees.

Where a decision could significantly affect an individual’s rights or interests, additional safeguards or disclosures may be provided where required by applicable law.

8. Cookies and Similar Technologies

Our Websites may use cookies and similar technologies.

These technologies help us:

• operate Websites;
• maintain security;
• remember preferences;
• understand Website usage;
• diagnose technical issues;
• measure marketing performance; and
• improve user experience.

Depending upon the Website and services enabled, we may use tools such as:

• Google Analytics;
• Google Tag Manager;
• Microsoft Clarity;
• Rybbit;
• TruConversion;
• LinkedIn advertising and analytics technologies;
• Meta advertising technologies; and
• similar analytics or marketing technologies.

These providers may collect technical and usage information under their own privacy policies.

You may be able to control cookies through your browser settings or any cookie-consent controls we provide.

Disabling some cookies may affect Website functionality.

9. Analytics and Session Information

Analytics and experience-monitoring technologies may collect information about how visitors interact with our Websites.

This may include:

• pages visited;
• clicks;
• scrolling;
• navigation;
• device characteristics;
• session duration; and
• interaction patterns.

Where session-replay or heatmap technologies are used, we configure and use them with the aim of understanding Website usability and improving user experience.

We do not intentionally use these tools to collect sensitive personal information through Website input fields.

10. Direct Marketing

Where permitted by law, we may send relevant communications regarding:

• insights;
• articles;
• assessments;
• events;
• Services;
• resources;
• business updates; and
• other information.

We may send such communications where:

• you have consented;
• you have requested information;
• there is an appropriate existing business relationship; or
• another lawful basis applies.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Transactional, contractual or service-related communications may still be sent where necessary.

11. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide Services.

These may include:

• website and hosting providers;
• cloud service providers;
• CRM and workflow platforms;
• email and communication providers;
• analytics providers;
• marketing platforms;
• payment processors;
• booking platforms;
• accountants;
• legal advisers;
• insurers;
• consultants;
• contractors;
• technology providers;
• professional service providers; and
• government or regulatory authorities where required by law.
• contact-form and communication platforms, including AnyChat;

We do not sell personal information as a business model.

12. Contractors and Service Providers

We may engage contractors, specialists and service providers to assist in delivering Services or operating our business.

Where they require access to personal or confidential information, we seek to limit access to what is reasonably necessary for their role and apply appropriate contractual, confidentiality or security arrangements where appropriate.

13. Overseas Processing and Storage

Some of the technology providers we use may process or store information outside Australia.

For example, international cloud, analytics, CRM, artificial intelligence, advertising and payment providers may operate infrastructure in multiple countries.

Consequently, information may be processed in jurisdictions including, but not necessarily limited to, Australia, the United States and other countries in which our service providers operate infrastructure.

We take reasonable steps appropriate to the circumstances when selecting and using service providers.

However, privacy and data protection laws in other jurisdictions may differ from Australian law.

14. Security

We take reasonable technical, organisational and administrative steps designed to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• modification; and
• unauthorised disclosure.

Measures may include:

• access controls;
• authentication;
• encryption where appropriate;
• security software;
• backups;
• restricted access;
• reputable technology providers; and
• internal security practices.

However, no Internet transmission, digital platform or information system can be guaranteed to be completely secure.

You should therefore exercise appropriate care when sending sensitive information electronically.

15. Data Retention

We retain personal information only for as long as reasonably necessary for:

• the purpose for which it was collected;
• providing Services;
• maintaining business and contractual records;
• resolving disputes;
• complying with legal, accounting or regulatory obligations; or
• protecting legitimate legal interests.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal and technical requirements.

16. Access and Correction

You may contact us if you wish to:

• request access to personal information we hold about you;
• request correction of inaccurate information; or
• raise a concern about how information has been handled.

We may need to verify your identity before processing a request.

Access may be restricted where permitted or required by law.

17. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate the matter.

We will seek to respond within a reasonable period.

Where Australian privacy legislation applies and you are dissatisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

18. Third-Party Websites

Our Websites may link to external websites or platforms.

Those organisations have their own privacy practices and policies.

We are not responsible for the privacy practices of independent third parties and recommend that you review their privacy information before providing them with personal information.

19. Children

Our Websites and professional Services are primarily intended for businesses and adult professionals.

We do not knowingly seek to collect personal information directly from children unless the relevant Service requires it and appropriate authority and safeguards are in place.

If you believe that a child has provided personal information to us inappropriately, please contact us.

20. Business Transfers and Organisational Changes

If Excellent Sense Pty Ltd undergoes a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, information may be disclosed or transferred as part of that transaction where permitted by law and subject to appropriate protections.

21. Changes to This Privacy Policy

We may update this Privacy Policy when:

• our business changes;
• our technology changes;
• our information-handling practices change; or
• legal requirements change.

The latest version will be published on the relevant Website and the “Last updated” date will be revised.

22. Contact Us

For privacy enquiries, requests or complaints, please contact us through the Contact Us button on the relevant Website.

This section provides comprehensive information about how we use cookies on our website to enhance your browsing experience, improve website performance, and deliver personalized content. Cookies are small text files that are stored on your device when you visit our site. They help us understand how visitors interact with our website, allowing us to offer a smoother and more efficient user experience.

In the table below, you will find detailed information about each type of cookie we use, their purpose, and how long they remain on your device. We are committed to respecting your privacy and providing transparency about the data we collect through cookies.

►Questions About Our Privacy or Cookie notice
If you have any enquiries, please reach out to us by clicking on the “Contact Us” button on this page to access our contact form.