STEXEN AI Readiness Assessment - Questions

STEXEN AI Readiness Assessment Questions

Answer 32 questions. Discover exactly where your organization stands.

Step 1 of 11

First, Tell Us About Your AI journey.

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Req ID

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Which part of your business are you assessing?(Required)

When it comes to AI, which best describes your business right now?(Required)

How soon are you planning to implement AI in your business?(Required)

What is your biggest challenge with AI right now?(Required)

Q1. How would you describe our organization's current understanding of Artificial Intelligence (AI)?(Required)

We have heard of it but have no clear understanding of its relevance

We have a basic awareness of what AI is and what it can do

We understand AI and can identify some of its business applications

We have a strong, informed understanding of AI and its strategic relevance to our industry

Q2. How aware is our organization of AI tools and solutions currently available for businesses in our sector?(Required)

We are not aware of any specific AI tools relevant to our business

We have a basic awareness of what AI is and what it can do

We understand AI and can identify some of its business applications

We have a strong, informed understanding of AI and its strategic relevance to our industry

Q3. How well does our leadership team understand the potential impact of AI on our industry over the next 2–3 years?(Required)

This has not been a focus of our strategic thinking

We have a general sense but lack specific insight or direction

We have a reasonable understanding of AI’s trajectory in our industry

We have a clear, informed perspective on AI’s impact and have factored it into our strategy

Q4. How confident is our leadership in communicating the value and relevance of AI to our team and key stakeholders?(Required)

We lack the confidence or knowledge to have this conversation

We can communicate the basics but lack depth

We can articulate the key benefits with reasonable clarity

We communicate AI’s strategic value with confidence and clarity across all levels

Q5. How well documented are our current business processes and service delivery workflows?(Required)

Most processes exist informally — little to nothing is documented

Some processes are documented but inconsistently across the organization

Most key processes are documented and reasonably structured

Our processes are fully documented, structured, and regularly reviewed

Q6. How would we describe the quality and organization of our business data?(Required)

We do not systematically collect or organise data

We collect some data but it is scattered and inconsistent

We have organised data across most areas of the business

Our data is clean, well-organised, and readily accessible for decision-making

Q7. How would we rate our current technology infrastructure in terms of its readiness for AI integration?(Required)

We rely primarily on manual processes with minimal digital infrastructure

We have some digital tools but they are not well integrated

We have a solid digital foundation that functions reasonably well

Our technology infrastructure is robust, integrated, and positioned for AI adoption

Q8. How prepared is our team to learn, adapt, and operate within an AI-enhanced environment?(Required)

Our team is resistant to or unprepared for significant change

Our team is open but would require substantial support and development

Our team is adaptable and reasonably open to adopting new tools and approaches

Our team is highly capable, change-ready, and actively embraces innovation

Q9. Is our organization currently using any AI-powered tools or solutions?(Required)

No — we have not adopted any AI tools to date

We are experimenting with one or two basic AI tools in limited areas

We are actively using several AI tools across specific functions

AI tools are embedded and operational across multiple areas of our business

Q10. How effectively are our current AI tools being utilised across the organization?(Required)

We have not adopted any AI tools

Usage is occasional and inconsistent

Usage is regular and delivering measurable value in key areas

Usage is consistent, embedded, and central to how we operate

Q11. How well integrated are our AI tools with our existing business systems and service delivery processes?(Required)

Not applicable — we have no AI tools in place

Our AI tools operate in isolation — not connected to other systems

Partial integration exists across some systems and processes

Usage is consistent, embedded, and central to how we operate

Q12. How do we currently measure the performance and business impact of our AI tools?(Required)

We do not measure impact at this stage

We have a general sense of value but no formal measurement framework

We track selected metrics related to our AI tool performance

We have defined KPIs and regularly evaluate AI tool impact against business outcomes

Q13. How much of our team's current capacity is consumed by repetitive, manual, or low-value tasks?(Required)

The majority of our operations are manual and repetitive

There may be opportunity but we have not identified where

We can identify clear opportunities in specific operational areas

We see significant, well-defined opportunities across multiple areas of the business

Q14. How significant is the opportunity for AI to reduce our operational costs and eliminate systemic friction?(Required)

We do not see a clear opportunity at this stage

There may be opportunity but we have not identified where

We can identify clear opportunities in specific operational areas

We see significant, well-defined opportunities across multiple areas of the business

Q15. How much potential do we see for AI to directly support revenue growth and market expansion?(Required)

We do not see a direct connection between AI and our revenue growth

There may be a connection but we have not explored it strategically

We can identify specific ways AI could contribute to revenue growth

We have a clear strategic vision for how AI will drive measurable revenue outcomes

Q16. How significant is the competitive risk to our organization if our competitors adopt AI before we do?(Required)

We do not believe it would materially affect our position

It may have some impact but is not an immediate concern

It would place us at a noticeable competitive disadvantage

It represents a serious and immediate threat to our market position

Q17. How committed is our leadership to driving AI adoption as a strategic priority?(Required)

AI is not yet a leadership priority — we are still in evaluation mode

There is interest but no concrete commitment or action taken

Leadership is committed and has begun taking meaningful steps

Leadership is fully aligned and actively driving AI adoption across the organization

Q18. Do we have a clear strategy or roadmap for how AI will be integrated into our business?(Required)

No strategy or roadmap exists at this stage

We have loose ideas but nothing formally defined

A foundational plan exists but requires further development

A clear, documented AI strategy and roadmap is in place and being executed

Q19. How aligned are our key stakeholders around the strategic importance of AI for our organization?(Required)

There is little to no awareness or alignment across our stakeholders

Some awareness exists but there is no shared vision or direction

Most key stakeholders are aligned and broadly supportive

Full stakeholder alignment exists — there is a shared and committed vision for AI

Q20. How would we describe our organization's culture in relation to change, innovation, and transformation?(Required)

We tend to resist change and prefer established ways of operating

We are cautious about change but open to it when the need is clear

We are generally open and adaptive — change is manageable for us

We actively embrace change and cultivate a culture of innovation and continuous improvement

Q21. How would you describe the current level of AI literacy across your team?(Required)

Our team has little to no awareness or understanding of AI and its applications

A reasonable portion of our team understands AI and can apply it in their roles

AI literacy is strong and consistent across our team — most members use it confidently

Q22. Has your organization invested in any formal AI training, upskilling, or capability development programs?(Required)

We have made no investment in AI training or capability development to date

We have explored options but have not yet committed to a formal program

We have invested in some AI training and are seeing early capability growth

We have a structured, ongoing AI capability development program in place

Q23. How confident are your team members in using AI tools independently in their day-to-day roles?(Required)

Our team members are not confident and would need significant guidance to begin

A few individuals are comfortable but most would need considerable support

Most team members can use AI tools independently with occasional guidance

Our team members are highly proficient and self-sufficient in using AI tools daily

Q24. Does your organization have — or plan to develop — dedicated roles or responsibilities around AI implementation and oversight?(Required)

We have no dedicated AI roles and no plans to create them at this stage

We have discussed the need but have not yet assigned any formal responsibility

AI responsibilities have been informally assigned to existing team members

We have clearly defined AI roles and ownership embedded within our structure

Q25. To what extent is AI currently being used to personalise or enhance the experience you deliver to clients?(Required)

We are not using AI in any client-facing capacity at this stage

We have explored the idea but have not implemented anything meaningful

We are using AI in some areas to personalise or improve the client experience

AI is actively and consistently used to deliver a differentiated client experience

Q26. How is AI being used to improve the consistency, speed, or quality of your service delivery?(Required)

AI plays no role in our service delivery processes at this stage

We have trialled AI in isolated areas but without consistent results

AI is improving consistency and quality in specific areas of our service delivery

AI is embedded across our service delivery — driving measurable quality and efficiency

Q27. How well does your organization use AI to gather, analyse, and act on client feedback and satisfaction data?(Required)

We do not currently use AI to collect or analyse client feedback

We collect some feedback but do not use AI to analyse or act on it

We use AI in some capacity to analyse feedback and identify improvement areas

We have a structured AI-powered feedback loop that directly informs our service improvement

Q28. How much opportunity do you see for AI to create a meaningfully differentiated client experience in your market?(Required)

We do not see a clear opportunity for AI to differentiate our client experience

We sense there is opportunity but have not defined or explored it strategically

We can identify specific ways AI could meaningfully differentiate our client experience

We have a clear and compelling vision for how AI will set our client experience apart

Q29. Does your organization have any policies or guidelines in place for the responsible use of AI?(Required)

We have no policies or guidelines in place for AI use at this stage

We are aware of the need but have not yet formalised any policies or guidelines

We have basic guidelines in place that are informally followed by our team

We have clear, documented AI policies that are actively communicated and enforced

Q30. How well does your organization manage data privacy and security in relation to AI tool usage?(Required)

We have not considered data privacy in the context of our AI tool usage

We are aware of the risks but have not implemented specific safeguards

We have taken steps to manage data privacy but our approach is not fully formalised

We have robust data privacy and security measures in place specific to our AI usage

Q31. How aware is your leadership of the ethical risks associated with AI — including bias, transparency, and accountability?(Required)

Our leadership has little to no awareness of the ethical risks associated with AI

We are broadly aware that ethical risks exist but have not explored them in depth

Our leadership has a reasonable understanding of key AI ethical risks and considerations

Our leadership is well-informed and actively manages ethical risk as part of our AI strategy

Q32. To what extent does your organization ensure that AI-generated outputs are reviewed, validated, and accountable?(Required)

We do not have any review or validation process for AI-generated outputs

Review happens occasionally but is informal and inconsistent

We have a general practice of reviewing AI outputs in most key areas

We have a structured validation process — all AI outputs are reviewed before use or distribution

Where should we send your results?

First Name(Required)

Last Name(Required)

Work Email(Required)

Your Role in the Business(Required)

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Tell us a little about your business

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Name of Your Area

i.e., the name of the area being assessed (team, business unit, department, or division).

Business Name(Required)

Business Industry(Required)

How many staff are in this area?(Required)

Country(Required)

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overall_total

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overall_score

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awareness_total

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awareness_score

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foundation_total

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foundation_score

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doption_total

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doption_score

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impact_total

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impact_score

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leadership_total

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leadership_score

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talentcapability_total

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talentcapability_score

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CXSD_total

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CXSD_score

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EthicsGov_total

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EthicsGov_score

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Momentum_score

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freereport_link

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intelligencereport_link

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key_id

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